Privacy Policy

Dr. Chris Donaldson ("we", "us", "our") is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and disclose personal information, including health information, in connection with this website and our practice.

1. What information we collect

Through this website, we may collect:

  • Contact and enquiry information you provide via our contact form, including your name, email address, phone number, and the content of your message.

  • Referral and clinical information you or your referring practitioner send us separately (for example, by email or fax) as part of arranging or preparing for a consultation. This may include medical history, imaging, and other health information.

  • Technical information such as browser type, pages visited, and general usage data, collected automatically through standard website analytics tools.

We do not use this website itself to collect detailed medical history — that occurs through direct communication with our practice, referring doctors, or hospital systems, and is subject to the same privacy protections described here.

2. How we collect information

We collect personal information directly from you when you:

  • Submit an enquiry through our website contact form

  • Contact us by phone or email

  • Are referred to us by another medical practitioner

Health information is considered "sensitive information" under the Privacy Act. We only collect it with your consent (which may be implied by your referral or enquiry) and only where reasonably necessary for your care.

3. How we use your information

We use personal and health information to:

  • Respond to your enquiry

  • Arrange, prepare for, and provide clinical consultations and treatment

  • Communicate with referring doctors, hospitals, and other treating practitioners involved in your care

  • Manage appointment bookings and practice administration

  • Meet our legal, insurance, and professional obligations

We do not use your information for direct marketing without your consent, and we do not sell or trade your personal information.

4. Disclosure to third parties

We may disclose your information to:

  • Referring doctors, specialists, hospitals, and allied health providers involved in your care

  • Practice management, booking, or record-keeping software providers we use to run the practice, who are contractually required to protect your information

  • Medical indemnity insurers, regulators (such as AHPRA), or legal advisers, where required

  • Any other party you specifically authorise us to disclose information to

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.Where practicable, we take reasonable steps to ensure any such providers handle your information securely and in line with Australian privacy law.

5. Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage of clinical records and restricted access to patient information within our practice.

6. Access and correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and may need to verify your identity before releasing information.

7. Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance using the details below. We will investigate and respond to your complaint.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): Website: www.oaic.gov.au Phone: 1300 363 992

8. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this website.

9. Contact us

For any questions about this policy or your personal information, please contact:

Dr. Chris Donaldson
Suite 2, Memorial Medical Centre
1 Kermode Street, North Adelaide, South Australia 5006

Phone: (08) 7009 0298
Email: reception@drchrisdonaldson.com.au

Last updated: 2 July 2026